Question 1

What oils should I use?

Accepted Answer

Use only ZenVayu fragrance oil blends. They are formulated for waterless cold-air diffusion — the right viscosity for our atomizers — which prevents clogging and keeps scent delivery consistent. Water-based or third-party oils can damage the atomizer and void the warranty.

Question 2

My diffuser won’t connect to the app—what do I do?

Accepted Answer

Ensure Bluetooth is on and the device is within range (≤ 10 m).
Restart both your phone and the diffuser.
Update the ScentSys app to the latest version.
If problems persist, contact support@zenvayu.co with your model and firmware version.

Use the following QR for the app:

Question 3

Can I wall-mount any model?

Accepted Answer

Only the AuraFlow 200 and AuraFlow Mini supports wall mounting (hanging board included) as well as desktop placement. AuraFlow 30 and Driveflow are free-standing, ZenAir Edge is a compact plug-in/desktop unit

Question 4

Diffuser Maintenance Guide

Accepted Answer

Keep your ZenVayu diffuser performing at its best by following these simple steps:
Remove the Refill Bottle
 Open the device cover and carefully lift out the used PET refill bottle.
Clean with Alcohol
 Pour enough industrial (isopropyl) alcohol into the bottle to cover the interior. Swirl gently to loosen any residue, then discard the alcohol.
Run a Quick Flush
 Refill the bottle with a small amount of alcohol, replace it in the diffuser, close the cover, and run the device for 5–10 minutes.
Power Down
 Turn the diffuser off and open the cover once more.
Refill & Reinstall
 Empty out any remaining alcohol, refill the PET bottle with fresh ZenVayu essential oil, and snap it back into place. Close the cover—and you’re ready to enjoy perfect aromas again!

FAQ

Frequently asked questions

What oils should I use?

My diffuser won’t connect to the app—what do I do?

Can I wall-mount any model?

Diffuser Maintenance Guide