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Terms & Conditions

ZenVayu Terms & Conditions
Effective Date: July 16, 2025

1. Introduction
1.1 These Terms & Conditions (“Terms”) govern your access to and use of the ZenVayu website (www.zenvayu.co) and your purchase of products from ZenVayu, a brand of Shivaraholo Solutions (OPC) Private Limited. By accessing our site or placing an order, you agree to be bound by these Terms.
1.2 Shivaraholo Solutions (OPC) Private Limited (CIN: U85500PN2024OPC233044) is registered at Office No. 301, Lalwani Icon, Off New Airport Road, Sakore Nagar, Pune - 411014. All disputes shall be subject to the jurisdiction of courts in Pune, Maharashtra.

2. Accounts & Eligibility
2.1 You may browse products and place orders without creating an account. An account is required to manage settings, notifications, and order tracking.
2.2 There is no minimum age requirement to place an order, provided you have the legal capacity to enter into a binding contract.

3. Products, Pricing & Taxes
3.1 All prices displayed on the site are inclusive of applicable GST.
3.2 Prices are shown in Indian Rupees (INR). We reserve the right to adjust prices due to errors or changes in tax rates.

4. Order Acceptance & Cancellation
4.1 Upon placing an order, you will receive an order confirmation. We reserve the right to refuse or cancel any order for reasons including, but not limited to, stock unavailability, pricing errors, or inability to fulfill the order.
4.2 You may cancel an order before dispatch by contacting our support within 24 hours of order placement. After dispatch, standard Returns & Replacements Policy applies.

5. Payment Terms
5.1 We accept payments processed via Razorpay (credit/debit cards, UPI, net banking, wallets). For payment issues or inquiries, please contact Razorpay directly.
5.2 Payment is captured at the time of order placement. In case of payment failure, your order will not be confirmed.

6. Intellectual Property
6.1 All content on this site, including text, graphics, logos (“ZenVayu”), and images, are the property of Shivaraholo Solutions (OPC) Private Limited or its licensors and are protected by Indian and international intellectual property laws.
6.2 You may not reproduce, distribute, or create derivative works without our prior written consent.

7. Third-Party Services
7.1 We integrate with third-party services such as Razorpay for payments. Use of those services is governed by their respective terms and privacy policies.

8. Limitation of Liability & Disclaimers
8.1 To the maximum extent permitted by law, ZenVayu and its officers, directors, employees, or suppliers will not be liable for any indirect, incidental, or consequential damages arising from your use of the site or products.
8.2 Our total liability for any claim arising out of or relating to these Terms or your purchase shall not exceed the amount paid by you for the applicable product.

9. Indemnification
9.1 You agree to indemnify and hold harmless Shivaraholo Solutions (OPC) Private Limited, its affiliates, officers, employees, and agents from any claims, liabilities, damages, losses, or expenses arising out of your violation of these Terms or your misuse of our products.

10. Privacy & Data Protection
10.1 Our Privacy Policy governs the collection, use, and disclosure of your personal information. Please review it carefully; it is available separately on our website.

11. Modifications to Terms
11.1 We may update these Terms at any time by posting the revised Terms on our website. Your continued use of the site after such changes constitutes acceptance of the updated Terms.

12. Governing Law & Dispute Resolution
12.1 These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra.

13. Contact Information
13.1 For any legal notices or questions regarding these Terms, please write to us at: support@zenvayu.co

Privacy & Data Protection

  • ZenVayu Privacy & Data Protection Policy
    Effective Date: July 16, 2025

  • 1. Introduction
    ZenVayu (“we,” “us,” or “our”), operated by Shivaraholo Solutions (OPC) Private Limited, is committed to protecting your personal data and privacy. This Privacy & Data Protection Policy explains how we collect, use, store, share, and secure your information in compliance with applicable Indian laws and regulations.

  • 2. Scope & Applicability
    This Policy applies to all personal data collected through our website (www.zenvayu.co), customer service channels, and third-party integrations in connection with our smart oil diffuser and essential oil products.

  • 3. Data We Collect
    3.1 Account Information: Name, email address, phone number, shipping and billing address.
    3.2 Order & Payment Data: Transaction IDs, payment method details (processed by Razorpay), and billing address.
    3.3 Technical Data: IP address, device identifiers, browser type, and operating system (for analytics).
    3.4 Usage Data: Pages visited, session duration, click behavior (via Wix Analytics).
    3.5 Marketing Data: Newsletter subscriptions, preferences, and consent records.

  • 4. Sources of Data
    4.1 Directly from You: Data you provide when registering, placing orders, or subscribing to newsletters.
    4.2 Automatically Collected: Information gathered via cookies and analytics tools (Wix Analytics).
    4.3 Third-Party Providers: Payment data from Razorpay and shipping details shared with logistics partners.

  • 5. Purposes of Processing & Legal Basis

  • PurposeData UsedLegal Basis

  • Order fulfillment & customer serviceAccount, Order DataContractual necessity

  • Payment verification & fraud preventionPayment DataLegal obligation & legitimate interest

  • Marketing communications & newslettersEmail, PreferencesConsent

  • Site analytics & performance optimizationTechnical & Usage DataLegitimate interest

  • Legal compliance & record-keepingAll relevant dataLegal obligation

  • 6. Data Sharing & International Transfers
    6.1 We share your data with:

  • Razorpay for payment processing (transaction IDs, billing details).

  • Logistics Partners (Delhivery, Bluedart, etc.) for shipping (shipping address, contact number).
    6.2 We do not transfer personal data outside India.
    6.3 Third-party processors operate under contractual obligations to maintain data security and confidentiality.

  • 7. Cookies & Tracking Technologies
    7.1 We use cookies categorized as:

  • Strictly Necessary: Essential for site operation.

  • Performance & Functional: For analytics (Wix Analytics) and improving user experience.
    7.2 You may manage or disable cookies via your browser settings, though this may affect site functionality.

  • 8. Data Retention
    8.1 We retain personal data until you request deletion or as required for legal compliance (e.g., tax records).
    8.2 Users may request account deletion or anonymization at any time via our contact channels.

  • 9. Your Rights
    9.1 Access & Correction: You may request to view or update your personal data.
    9.2 Deletion: You may request erasure of data, subject to legal retention requirements.
    9.3 Withdrawal of Consent: Opt-out of marketing communications at any time (unsubscribe link or contact support).
    9.4 Complaint: Lodge a grievance with our Grievance Officer (see Section 11).

  • 10. Security Measures
    We implement reasonable technical and organizational measures—encryption, access controls, periodic audits—to protect your data from unauthorized access, alteration, or disclosure. In the event of a data breach, we will notify affected individuals and authorities as required by law.

  • 11. Grievance Officer
    In accordance with the Personal Data Protection Act (as applicable), our Grievance Officer is:
    Name: [Officer Name]
    Email: privacy@zenvayu.co
    Address: Office No. 301, Lalwani Icon, Off New Airport Road, Sakore Nagar, Pune - 411014.

  • 12. Changes to This Policy
    We may update this Policy periodically. Changes will be posted on our website with a revised “Effective Date.” Your continued use of our services constitutes acceptance of the updated Policy.

  • 13. Contact Us
    For questions, data access requests, or complaints, please contact us at:
    Email: privacy@zenvayu.co
    Address: Office No. 301, Lalwani Icon, Off New Airport Road, Sakore Nagar, Pune - 411014.

  • Thank you for trusting ZenVayu with your personal data. We are committed to safeguarding your privacy and providing transparency in our data practices.

Privacy
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