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Privacy Policy

Privacy & Data Protection

  • ZenVayu Privacy & Data Protection Policy
    Effective Date: July 16, 2025

  • 1. Introduction
    ZenVayu (“we,” “us,” or “our”), operated by Shivaraholo Solutions (OPC) Private Limited, is committed to protecting your personal data and privacy. This Privacy & Data Protection Policy explains how we collect, use, store, share, and secure your information in compliance with applicable Indian laws and regulations.

  • 2. Scope & Applicability
    This Policy applies to all personal data collected through our website (www.zenvayu.co), customer service channels, and third-party integrations in connection with our smart waterless diffuser and fragrance oil products.

  • 3. Data We Collect
    3.1 Account Information: Name, email address, phone number, shipping and billing address.
    3.2 Order & Payment Data: Transaction IDs, payment method details (processed by Razorpay), and billing address.
    3.3 Technical Data: IP address, device identifiers, browser type, and operating system (for analytics).
    3.4 Usage Data: Pages visited, session duration, click behavior (via Wix Analytics).
    3.5 Marketing Data: Newsletter subscriptions, preferences, and consent records.

  • 4. Sources of Data
    4.1 Directly from You: Data you provide when registering, placing orders, or subscribing to newsletters.
    4.2 Automatically Collected: Information gathered via cookies and analytics tools (Wix Analytics).
    4.3 Third-Party Providers: Payment data from Razorpay and shipping details shared with logistics partners.

  • 5. Purposes of Processing & Legal Basis

  • PurposeData UsedLegal Basis

  • Order fulfillment & customer serviceAccount, Order DataContractual necessity

  • Payment verification & fraud preventionPayment DataLegal obligation & legitimate interest

  • Marketing communications & newslettersEmail, PreferencesConsent

  • Site analytics & performance optimizationTechnical & Usage DataLegitimate interest

  • Legal compliance & record-keepingAll relevant dataLegal obligation

  • 6. Data Sharing & International Transfers
    6.1 We share your data with:

  • Razorpay for payment processing (transaction IDs, billing details).

  • Shiprocket and the courier partners it assigns, for shipping (shipping address, contact number).
    6.2 We do not transfer personal data outside India.
    6.3 Third-party processors operate under contractual obligations to maintain data security and confidentiality.

  • 7. Cookies & Tracking Technologies
    7.1 We use cookies categorized as:

  • Strictly Necessary: Essential for site operation.

  • Performance & Functional: For analytics (Wix Analytics) and improving user experience.
    7.2 You may manage or disable cookies via your browser settings, though this may affect site functionality.

  • 8. Data Retention
    8.1 We retain personal data until you request deletion or as required for legal compliance (e.g., tax records).
    8.2 Users may request account deletion or anonymization at any time via our contact channels.

  • 9. Your Rights
    9.1 Access & Correction: You may request to view or update your personal data.
    9.2 Deletion: You may request erasure of data, subject to legal retention requirements.
    9.3 Withdrawal of Consent: Opt-out of marketing communications at any time (unsubscribe link or contact support).
    9.4 Complaint: Lodge a grievance with our Grievance Officer (see Section 11).

  • 10. Security Measures
    We implement reasonable technical and organizational measures—encryption, access controls, periodic audits—to protect your data from unauthorized access, alteration, or disclosure. In the event of a data breach, we will notify affected individuals and authorities as required by law.

  • 11. Grievance Officer
    In accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and the Consumer Protection (E-Commerce) Rules, 2020, and in preparation for the Digital Personal Data Protection Act, 2023, our Grievance Officer is:
    Name: Shivansh Mehta,
    SHIVARAHOLO SOLUTIONS (OPC) PVT LTD, Office No. 301, Lalwani Icon, Off New Airport Road, Sakore Nagar, Pune – 411014.
    Email: support@zenvayu.co.
    The Grievance Officer shall acknowledge complaints within 48 hours and resolve them within one month of receipt, in accordance with the Consumer Protection (E-Commerce) Rules, 2020.

  • 12. Changes to This Policy
    We may update this Policy periodically. Changes will be posted on our website with a revised “Effective Date.” Your continued use of our services constitutes acceptance of the updated Policy.

  • 13. Contact Us
    For questions, data access requests, or complaints, please contact us at:
    Email: privacy@zenvayu.co
    Address: Office No. 301, Lalwani Icon, Off New Airport Road, Sakore Nagar, Pune - 411014.

  • Thank you for trusting ZenVayu with your personal data. We are committed to safeguarding your privacy and providing transparency in our data practices.

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